As part of my Google Ads Consulting work, I recently spoke with a new client to discuss issues with their Google Ads account. When they showed me their the account data, my jaw dropped to the floor. Every single Google Ads account setup mistake you could imagine was present and their Google Ads account was being managed by an established marketing company that was billing them on a monthly basis (and it wasn’t a tiny sum of money, either).
With a quick audit of their account we were able to uncover some very basic issues that were costing them plenty of money with few results.
Only using broad keywords
Broad keywords have their place. They’re great for brand new accounts that need to build some “reputation” with Google’s quality score algorithm. They’re very useful for casting a wide net that draws in clicks so you can analyze search terms. But over time you need to break these more specific search terms into their own ad groups so you can bid and target ads specifically to those phrases.
If you only have broad keywords in your ad group, you’re likely wasting a lot of money because your ads are showing on a lot of unintended search queries. You’re also likely losing out on more qualified searchers because your budget is maxing out on less specific broad searches.
Not using negative keywords
Most inexperienced individuals who set up Google Ads accounts focus on keywords but they fail to use negative keywords. Aside from keyword match types (as mentioned above), negative keywords are the strongest tool you have in your toolbox to prevent wasteful spending.
For example, if your business provides guitar lessons from a physical location, you’re not going to want to spend money for things like “guitar lessons online” or “guitar lessons app.” This would be extremely wasteful spending. Setting the words “online” and “app” as negative keywords will prevent your ads from showing for these queries.
Poor location targeting
Make sure your location targeting makes sense for your business. If you have a neighborhood business and most customers are within a few miles, then you shouldn’t waste money targeting the entire city. I live in Chicago. It’s a big city made up of dozens of neighborhoods. It’s unlikely that a small neighborhood store will draw business from 6 miles away unless it gets a lot of hype. So it makes sense here to set physical boundaries for your ads.
Using automated bid settings for new campaigns
Google’s automated settings can be useful but they can cause issues as well. This is especially true for bid settings that optimize based on conversions. If you don’t have any past conversion data for your campaigns, the system will often fail to show ads. If your campaigns are brand new it’s recommend to use manual CPC bidding strategies to generate some data before switching to automated bidding.
Not importing conversions
Conversion data lets you understand how your Google Ads spend is driving revenue for your business. The whole point of advertising on Google Ads is that you can create a scalable sales machine. If you can figure out that every dollar you put into Google Ads generates ten, then you can clearly understand your margins. Scaling your Google Ads spend and maintaining a profitable return-on-investment is the name of the game and it’s only possible if you tie Google Ads data to a conversion. By importing the data you can make use of the previously mentioned automated bidding strategies if you want a more hands-off approach.
Not using call tracking
Call tracking is so simple to implement and it helps eliminate a lot of guess work when it comes to online advertising. Google Ads lets you use call extensions to drive direct phone calls to your business and you can use Google’s built-in call tracking. But I highly recommend a third party call tracking service. We’ve been very happy with CallRail because it’s easy to setup and can dynamically change your phone number on your website.
The basic data you get from CallRail includes the following:
- Tracking number called
- Start time and date of call
- Length of phone call
- Caller’s number
- Keyword phrase searched
You can also setup call recording to screen calls and fully understand how qualified the callers are. There are a lot more features and I highly recommend CallRail if you need a call tracking solution (they aren’t paying me to say this, it’s just an affordable, good product).